Refund policy

All products at MargarethaArt are custom-made on demand through our print-on-demand partner. Because each item is produced specifically for you, we do not accept returns or exchanges for reasons such as wrong size selected, change of mind, or ordering the wrong color.

Damaged or Defective Items If your order arrives damaged, defective, or incorrect, please contact us within 30 days of delivery at margarethaart@margarethaart.com with your order number and a clear photo of the item. We will arrange a free replacement or a full refund at no cost to you.

Lost Packages If your package has not arrived within the estimated delivery window, please contact us at margarethaart@margarethaart.com. If the package is confirmed lost, we will provide a free replacement or refund.

EU Customers — 14-Day Right of Withdrawal If you are located in the European Union, you have the right to cancel your order within 14 days. Please note that custom-made items may be exempt from this right under EU consumer law.

Refunds Once your claim is approved, refunds are processed to your original payment method within 10 business days. If you have not received your refund after 15 business days, please contact us at margarethaart@margarethaart.com.